Frequently Asked Questions
How much is shipping in the UAE and GCC?
UAE shipping is free on orders from AED 149, and AED 15 below that. To KSA, Kuwait, Bahrain, Oman and Qatar: AED 50, free on orders from AED 499.
Which payment methods do you accept?
Visa, Mastercard, Apple Pay and mada, plus pay-in-installments with Tabby and Tamara.
What is your returns policy?
Please report any issue within 7 days of receiving your order. Devices are for personal use, so an opened device cannot be returned unless it has a problem. You can cancel before your order is prepared and shipped for a full refund. See the shipping and returns policy page for details.
Is there a warranty on the home laser devices?
Yes, a 1-year warranty against manufacturing defects. Register your device on the product registration page and submit claims on the warranty claims page.
Is a home laser device suitable for my skin and hair colour?
A home laser device suits brown or black hair on light-to-medium skin. It is not suitable for blonde, red, grey or white hair, or very dark skin. Do a patch test on a small area before full use.
What is the difference between manual and auto mode on the Pro 5?
Manual mode (single flash) is for small or sensitive areas; auto mode (continuous flashes) is for large areas like legs and arms.
How can I contact you?
Email info@silkyskin.net or use the contact page.
What is the difference between a home laser device and a traditional laser?
A home laser device works with intense pulsed light, which is technically different from a traditional laser: a laser emits light at a single wavelength, while a home laser device emits broad-spectrum light. That is why these at-home devices are known as “home laser” devices, and the Silky Skin Pro 5 is one of them.
What technology does the Pro 5 home laser device use?
The Pro 5 home laser device uses intense pulsed light, a broad-spectrum light technology that targets the melanin in the hair follicle to help reduce hair regrowth gradually with regular use, as described in the user manual. Results vary from person to person.
How many flashes does the Pro 5 have?
Over 900,000 flashes.
Can I pay cash on delivery?
Yes, cash on delivery is available within the UAE. For orders to KSA, Kuwait, Qatar, Bahrain and Oman, use the payment methods shown at checkout.
What is the difference between the Silky Skin Pro 5 and the white device?
Both are home laser devices for hair removal with 5 energy levels and manual and automatic modes. The Silky Skin Pro 5 (model SLS-05) adds built-in ice cooling and over 900,000 flashes, and works with the extra face and body lenses. The white home laser device comes with a long-life lamp.
Can I use the device on my face and body?
Yes, both Silky Skin devices are suitable for the face and body when used as directed. Keep away from the eye area and avoid tattoos, moles and irritated skin.
How do I prepare to use a home laser device?
Shave the area before your session, clean and dry the skin well, start on the lowest energy level with a patch test on a small area, and follow the session schedule and eye-protection instructions in the user manual. For more, read our guide to choosing the best home laser device in the UAE.
How do I choose an at-home laser hair removal device in the UAE?
First check that your skin tone and hair colour suit the device (brown or black hair on light to medium skin), then compare energy levels, modes (manual and auto), flash count and cooling. The Silky Skin Pro 5 has ice cooling, over 900,000 flashes and 5 energy levels; the white device has 5 energy levels with manual and auto modes. Choose a store that offers a warranty and UAE delivery: our devices come with a 1-year warranty against manufacturing defects, and cash on delivery is available.
How often should I use the device and when will I see results?
Follow the session schedule in your device's user manual. The device helps reduce hair growth gradually with regular use, and results and how soon they show vary from person to person.
Can I use the device on the bikini area?
Use manual mode (single flash), which is meant for small and sensitive areas, start at the lowest energy level with a patch test on a small area, and stick to the areas shown in the user manual, avoiding tattoos, moles and irritated skin.
Useful links: Shipping & returns · Product registration · Warranty claims · Home laser hair removal · Contact
