Return & Refund Policy

At Silky Skin, we aim to provide quality products and a reliable shopping experience.

If you receive an item that is damaged, defective, incomplete, or materially different from its description, please contact us as soon as possible with your order number and photos or information showing the issue. After reviewing the case, an appropriate remedy may include replacement, repair, or a refund, depending on the product and applicable law.

Change-of-mind returns may be accepted depending on the nature and condition of the product and subject to prior approval from our customer service team. The item should be unused and in its original condition, with its accessories and original packaging whenever possible.

For health and hygiene reasons, opened or used personal-care products, or products that come into contact with the skin or hair, may not be eligible for change-of-mind returns unless the product is defective or a return is required by applicable law.

When a refund is approved, it will be returned to the original payment method where available. The time required for the refund to appear may vary depending on the bank or payment provider.

Shipping charges or services already performed are generally non-refundable for change-of-mind returns unless the return results from an error on our part or applicable law requires otherwise.

If a product includes a warranty, the warranty terms shown on the relevant product page or warranty documentation apply. Proof of purchase may be requested when reviewing a warranty claim.

Nothing in this policy is intended to limit any mandatory consumer rights under applicable law.