Shipping and return policy
Shipping and return policy:
Last updated on 01-22-2022
We - Silky Skin - do our best to ensure the quality of our partners' products and to make sure that your purchases arrive in good condition. And in the event that you encounter any problem related to your request, for any reason whatsoever; We kindly ask you to send us an email at firstname.lastname@example.org and we will do our best to solve it.
And please let us know about the problem within 7 days of your order; Where we will be happy to offer you a suitable solution; As required, and according to the following:
- Postage and shipping charges are non-refundable; Unless there is a defect in the products.
- Misuse or tampering with products may prevent us from approving a return.
- Upon receipt of the products by the company, it will make a settlement and estimate the return value, as required.
- The refund is according to the same payment method. When purchasing through a bank account, the refund is in the same way.
- In the event that the company estimates that any refund process is due, it will be within a period ranging from 7 days to 21 working days.
- An email is sent by the company to confirm the email sent by you.
The customer has the right to claim cash back in the following cases:
1) In the event that the product is damaged and the condition of damage is proven when the order is received by the shipping company, then communication with the customer service department is by sending an email to email@example.com to report the problem within only two days from the date of receiving the actual order and installed in the shipping company's system with Attach photos of the condition of the product received. Procedures for implementing the cash refund are initiated after the case is confirmed by the customer service department, and the refund amount is the price of the product only at the time of purchase and its value as stated in the order invoice (the original product price minus the discount rate in case of purchasing a discounted product). The site has the right to compensate the customer with a purchase coupon from The online store has the same value as the damaged product.
2) In the event that the customer wishes to cancel the order or part of the order before the processing and shipping process, communication with the customer service department is by sending an e-mail to firstname.lastname@example.org or the website’s WhatsApp to inform about the desire to cancel the order or part of it in order to start the cash refund procedures. After making sure that the order was not prepared or shipped by the customer service department, the refund will be for the value of the product or products as stated in the order invoice (the original product price minus the discount rate in the event of purchasing a discounted product). In the event that the cancellation request is received after the order is prepared and shipped, the shipping fees will be deducted from the value of the order and any other expenses related to shipping. A cash refund will be made for the customer with the remainder of the order value only when the returned order is actually received by the shipping company and based on the status of the request in the company’s system and not on the shipping company’s system. and track order status.
3) In the event that the order could not be delivered to the customer as a result of wrong data from the customer, such as the error in entering the mobile number or incomplete address data and place of delivery, or as a result of the customer’s failure to respond to the delivery and shipping company’s call or his failure to respond to the message sent to him specifying the date and place of delivery by the shipping and delivery company. As the communication with the customer service department is by sending an e-mail to email@example.com to report the desire for a cash refund, and the freight charges will be deducted from the value of the order and any other expenses related to shipping, and the cash refund will be made to the customer with the remainder of the order value only upon receipt of the actual returned order by the shipping company and based on On the status of the order in the company's system, not on the shipping company's system, and track the status of the order. Note that the customer will bear the shipping costs again in the event that he wishes to re-ship the order, and the order will be re-shipped after completing the payment of the re-shipping costs.
4) The customer has the right to demand cancellation of the order without incurring any expenses - such as shipping fees - and to claim a cash refund for the full amount of the order only if a period of 14 working days has passed from the date the order was created by the customer and there was no communication by the site or any attempt to deliver or Contact from the shipping and delivery company during this period.
You will only accept returns for defective products; Provided that it is in its original condition and closed without use or use. We do not accept returns of products that have been opened; unless it is defective. If the defective product is opened; then request to return it (you will bear the shipping costs related to the return) to the company again; From there, the product will be sent to the manufacturing company for examination. And if the manufacturing company sees only that the product is bad; You can then choose whether to get the full refund (including shipping costs incurred in connection with the return) or to get another product.
At SILKY SKIN, we strive to deliver your order quickly. If you wish to cancel an order; Email us as soon as possible at firstname.lastname@example.org. We will do our best to cancel your order. However if he has already shipped your order; You must return the order that was shipped, and only the shipping amount will be deducted, and the rest of the amount paid will be returned to the same method of payment. Orders that were canceled after leaving the company are considered returns. And subject to return policy. If you have further questions regarding our returns and refunds policy; Please feel free to contact us at email@example.com. We will be glad to receive a message from you .
Evacuation responsibilaty :
The Company does not endorse or assume liability as to the accuracy or validity of any opinion, advice or statement made available on the Company's websites or in connection with any offensive, defamatory or obscene communication transmitted through such Company websites. In no event will the Company be liable for any loss or damage caused by your reliance on information obtained from the content available on the Company's websites. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinions, advice, or other content available on the Company Sites; Please seek the advice of professionals, as appropriate, regarding the evaluation of any information, opinions, advice or other specific content; including but not limited to information related to money, health, lifestyle, opinions, advice or any other content.
Shipping and customs policy:
- We endeavor to continue to incur the lowest possible delivery costs and reserve the right to amend our prices from time to time.
- Delivery will be free or for a fee, according to the company's estimates, to the countries of the Gulf Cooperation Council; Otherwise, you pay a delivery fee; This is according to the shipping price; Please make sure that you give us all complete and correct shipping addresses.
- We will not be liable for orders lost due to the customer giving us false information. And if you entered the wrong address; We, Dermazone, are under no obligation to re-send the order at our expense to the correct address. if you fail to give us a valid address after 14 days; We will cancel your order.
- Each order will be shipped separately and will not be combined with other orders.
- We will not guarantee delivery times; But we will do everything we can through our means in order to send the products to you on the specified dates, and our service related to “door-to-door” delivery is dealt with by many professional delivery companies that deliver your shipment directly, if you provide this service with a tracking number Which will allow you to track your shipment the entire way.
- Customs and import regulations vary greatly from country to country. Unfortunately; It is impossible for us to know all the regulations related to each country. It is your responsibility to ensure that any Goods you order to be purchased are not blocked/blocked in your Delivery Country.
We shall not be liable for any refund/exchange of any goods or any costs related thereto or arising out of the importation or confiscation of any goods by the customs office or any other governmental body of your country. likewise; Any customs or import related taxes payable on your order are not our responsibility and beyond our control. In the event that the order is returned to us through the import authorities of your country so that it can be resold; We will refund the order value to you less any postage incurred. We will not return shipped goods that are needed or confiscated by your country's customs if they contain prohibited products. We shall not be liable for any lost goods if they are transported outside the GCC countries.
- International shipping (Kuwait - Oman - Qatar - Bahrain - Iraq - Jordan - Egypt - and all countries except the UAE and Saudi Arabia) may result in a delay in delivery of the order for a period of 10-15 days , in addition to customs fees that may be imposed on the order, which the customer will bear in full for Delivery of his order to the required country.