Any problem must be reported within 7 days of receiving the request.
The customer bears the customs expenses, consequences, and responsibility for the customs policy in the country to which the order is shipped.
When the shipment is returned due to an error in the data or the customer did not respond, the return value is estimated according to the condition of the product after its arrival to the company, with shipping and customs fees deducted.
In the event of damage to the products by the shipping company, the refund will be for the price of the product only at the time of purchase, and in the same method of payment, and SILKY SKIN has the right to compensate the customer with a purchase coupon from the online store of the same value as the damaged product.
The refund of the estimated amounts will be from the company, through the same method of payment by the customer, within a period of 3 days to 21 working days.
In the event that the customer wishes to cancel the order before processing and shipping, he can do so without incurring shipping costs, and the full amount will be returned.
In the event that the customer cancels part of the shipment after it has been prepared and delivered to the shipping company, shipping costs will be deducted from the value of the order and any other expenses related to shipping. On the shipping company system and track the status of the order.
Please contact us if you encounter any problem via e-mail info@silkyskin.net