Return and Refund Policy:

• Any problem must be reported within 7 days from the date of receipt of the order.
• The customer bears the customs expenses, consequences and responsibility for the customs policy in the country to which the order was shipped.
• When the shipment is returned due to a data error or the customer's failure to respond, the return value is estimated according to the condition of the product after it reaches the company, with the deduction of shipping and customs expenses.
• In In the event of damage to the products by the shipping company, the refund will be for the price of the product at the time of purchase only, and using the same payment method, and SILKY SKIN has the right to compensate the customer with a purchase coupon from the online store with the same value of the damaged product.
• The estimated amounts will be refunded by the company, through the same payment method by the customer within a period of 3 days to 21 working days.
• If the customer wishes to cancel the order before preparation and shipping, he can do so without incurring shipping costs and the full amount will be refunded.
•  In the event that the customer cancels part of the shipment after it has been prepared and delivered to the shipping company, the shipping costs will be deducted from the value of the order and any other costs related to shipping, and the cash refund to the customer will be for the remaining value of the order only upon receipt of the returned order actually by the shipping company and based on the status of the order on The company's system and not the shipping company's system and tracking the order status.

• Please contact us if you encounter any problem via email  info@silkyskin.net